Nowadays, most of the people would like to purchase goods through internet as the price would be different and it is convenient for the consumers. However, online purchasing is not 100% safety. Many people, especially teenagers had been cheated when they performed online purchasing. Some companies will attempt to deceive consumers by displaying cheaper products online in order to attract and seudce people to make a transaction with them. After the consumers made the payment, they won’t receive the goods they had ordered. Thus, it was very important for us to be more cautions while buying goods featured on the internet.
In fact, it is advisable that consumers should purchases goods in well-known website such as ebay, amazon and so on. In the other words, don’t make a big deal in the website you are not familiar.
Besides that, customers should look at the online merchant's refund/return and customer privacy policies and beware of online merchants who do not prominently display refund/return or privacy policies.
On the other hands, customers would look for the security alert and the lock icon when making online purchases through Internet Explorer, which will pop up "security alert" when you connect with a secure server. Moreover, consumers may look for the addresses that start with “https” which means that the information you fill out in an ordering form will be encrypted and securely connect to the merchant.
In conclusion, due to the development in technology, online purchasing becomes popular and well-like. However, there are a lot of traps in internet and users should be aware of it and be cautious while performing online purchasing.
Corporate blog is an effective communicate medium that used by organization to meet their organization goals. Corporate blog enable organization to interact with customer more directly and respond immediately to their question.
There are few TYPE of corporate blog:
Internal blog This is the blog where just can access through the organization intranet by any employee.
External blog This kind of blog is publicly. It’s usually used by organization when there is a release of new product and responds to the customer question.
CEO blog This is the discussion blog among the CEO
Steve Rubel , a vice president of client services at CooperKatz& Co is an expert in blogging and he has suggested a FOUR step formula :
1. find influencers in the subject matter.
2. Listen to people, recognize their needs, and subscribe to other blogs to better understand the customer
3. engage people in dialogue through email and have a blog to join in the discussion
4. give people authority, which helps bloggers achieve their goals while creating loyalty customers
Advantages :
deliver a company message to customer more directly
get faster feedback from customer through blog
enable organization more understand the customer needs
more participation of employee in discussion
Disadvantages:
employee may reveal too much organization information to customer
hard to predict the reaction of the customer
hard to manage : debate between customer and employee
E-government (also known as electronic government) is a diffused neologism used to refer to the use of information and communication technology to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government.
Many countries are implementing e-government including Malaysia. The implementation of e-government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysia Government in 1996. It has improved both how the government operates internally as well as how it delivers services to the people of Malaysia. In addition, it seek to improve the convenience, accessibility and quality of interactions with citizens and businesses, at the same time, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
“Roadmap for a tech enabled government” is one of the visions of Malaysia Vision 2020. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens.
There are 7 pilot projects of the Electronic Government Flagship Application:
Project Monitoring System (SPP II)
Human Resource Management Information System (HRMIS)
Generic Office Environment (GOE)
Electronic Procurement (EP)
Electronic Services (E-Services)
Electronic Labour Exchange (ELCX)
E-Syariah
Government-to-Citizens
The Government-to-Citizen (G2C) relationship refers to services provides to fulfill citizens’ needs. Citizens seek more reliable and accessible services from the public sector. This implies that citizens should be able to carry out variety of tasks that involves multiple agencies, from a single access point. Increased interactions between government and citizens encourage citizens to become more participative thus allowing the government to respond to their needs more effectively. This category of relationship desires electronic services and infrastructure.
The myGovernment portal (http://www.malaysia.gov.my) acts as one-stop source of Malaysian government information and services for the citizens. Below are some online access services provided by government to citizens:
Electronic driver’s license issuance and renewal
Integrated passport and visa processing
Electronic tax payment and processing
Smart traffic fine payment
Electronic road tax and vehicle registration
Electronic EPF/SOCSO management
Easy employment licensing/permitting
Electronic IC renewal
Electronic quit rent processing and payment
Smart commercial vehicle licensing/permitting
Electronic pension processing
Integrated low cost housing management
On-line consumer information
On-line health information
Electronic public complains information
Electronic school/higher education registration
Electronic polling/survey
There are some recent surveys about e-government adoption in Malaysia, stated that the usage of e-government service is growing but at a small pace. In 2003, only 15% of Malaysian has used the Internet to access online government services compared to 12% in year 2002. In addition, there are some challenges faced by government in adoption of e-government services. The main challenge in e-government in Malaysia is the technological change, which includes issues such as standards, data integration, legacy maintenance and privacy and security. The key priority is to improve the core government applications and integrating more services across agencies. Simultaneously, market the e-government services to the public and businesses.
Related Links:
e-government
e-government in Malaysia
electronic Government in Malaysia
Implementation of electronic government in Malaysia: the status and potential for better services to the publicMalaysian
www.blooming.com.my is the local e-commerce site that has been established in Malaysia and began operations since 1981; it has been grown from a small retail shop to its present set-up five retail outlet and now with its e-commerce operation. It allows the Internet users to have online Internet trading for the product such as flowers, baskets and etc. There have many types of the flower such as hand bouquets and potted flowers. During the special occasion like Valentine Day, Mother Day, Father Day and so on flower always will be the best choices to show the loves to their beloved. Furthermore, the basket arrangements such as fruits baskets, gourmet baskets and various types of hampers, and snacks such as cookies, cup cakes, cakes, quiches, chocolates, candies, wines and pies and other products.
product of blooming.com.my
Let Blooming Florist be your first choice for
FLOWERS.
Worldwide delivery, satisfaction guaranteed. The delivery of product will be on time and satisfied the customers. The procedures are been stated in the web pages. In addition, this websites provided many sample of the flowers and baskets, customers can choose from the picture show in the websites. Besides that, the price was stated below of each sample, this convenient the customer to make comparison the price of the product. Although, the site design of this website is simple and dullness as it does not emphasizes on the layout and does not draw the attention of the customers but it is having the colorful and unique designs of their products which are quite attractive. Due to the website having a lot of pictures of the products, the download speed is quite slow. This website also provided the floral arrangement tips, floral care, and popular card message and so on to the customers. Moreover, this website is user friendly as it has FAQ (frequently asked questions) section that answers the consumers about the problems relating to placing an order and delivery guidelines. There is no doubt that blooming.com.my was websites that provided the Quality product and Quality services.
www.blooming.com.my
It also provides the search engine to help the users easily find what they are interesting in. Consumers can also choose to shop either by products or by occasions as they have arranged it in their home webpage. There also have the some special promotion for the flowers are stated in the home webpage where this is one of the strategic to attach more customer. Moreover, also provides customer with a secure shopping carts so that customer can shop safely. Customer can verify the product through the VeriSign Secure Site. Consumers can make the payment for the purchases in various ways such as through online credit card, online banking, mobile payment, pay using Kawanku ATM, open bill payment and also cash payment in their retail outlets.
Nowadays, most of the people would like to purchase goods through internet as the price would be different and it is convenient for the consumers. However, online purchasing is not 100% safety. Many people, especially teenagers had been cheated when they performed online purchasing. Some companies will attempt to deceive consumers by displaying cheaper products online in order to attract and seudce people to make a transaction with them. After the consumers made the payment, they won’t receive the goods they had ordered. Thus, it was very important for us t
o be more cautions while buying goods featured on the internet.
